I think one of the most frustrating things that come along with my job has to do with items getting damaged in freight. We often hussle to meet deadlines, and do our very best to exceed our customer’s expectations only to have the freight carrier damage them. It doesn’t happen too often, but it seems to be happening more and more and its troublesome. Is it time to switch carriers? Perhaps; however unfortunately this will happen everwhere and whichever service we choose to go with. There has to be a way to leverage some accountability – beyond their tedious claims process.

One of the thoughts going through your head must be, “Well, maybe they are not properly packaging?” Not true, each one of our bars sits on a custom made skid, wrapped in foam, wrapped in carboard, then wrapped in vinyl and showered with “Fragile” and “DO NOT STACK” stickers. Our tables are packaged in heavy duty custom made boxes sewn shut with pneumatic staples. Our bottle service sets are packaged in custom made boxes, then palletized, wrapped, and also showered in warning lables.

When each piece leaves Fry Fabrications its in brand new prestine condition and we expect it to arrive in its given destination in that same condition. What must be going on to cause these damages to our product are things that would give nightmares and cause me to stay up at night (which seems to happen anyway).

Our freight rep is coming for a visit today and I’ll be reading him the riot act…stand by for updates.

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