When we’re shipping our bottle service sets, portable bars, ipad kiosks and everything else that comes out of this shop we’re closing one door and opening up a new one. Once it leaves our dock, our job definately not over. First of all, freight is such a competitive industry – there are several carriers that we work with and all offer discounted prices yet once you receive your freight invoices you’ll find re-classes (density + size = classification which can drastically change the cost of shipping produt), re-weight audits, special services that were never requested, and then thorn in my side – damages. Each week several different freight reps stop in to see us and they all claim to offer the best rates and best services, yet it’s all really just a game with me and a war with each other. It seems that when customers order product getting good solid rates along with great service and peace of mind that damages won’t occur doesn’t exist. Furthermore, they all have their best foot forward in the start, but gradually things tend to fall apart. It’s imperative to us that we can offer our customers excellent rates that we can pass on, plus timely transit in a secure manner yet it never is quite what it seems. When the customer receives the product, if there are damages, or late deliveries, or additional hidden costs that is all a direct reflection of us as a business. Freight is a tough industry to manage and can be frustrating on our end when we place our product in their hands. I’m currently in process of training a co-worker here with the tasks, responsibilities, and this is certainly not a 1 day lesson. Technically, it’s not trailing, but more of how to play the game.

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